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See a GP from your couch. Or office. Anywhere really.
made possible by Southern Cross Health Insurance & ProCare
Easy access to online GP and nurse services
GPs 7 days a week, 7am - 10pm
Nurses Sunday to Friday, 9am - 5pm
CareHQ is an online consultation service that brings GP and nurse care to you and your family no matter where you are. Seeing a CareHQ GP or nurse is super easy as consultations take place over your phone, tablet or computer. You could be at work, home or on holiday – in fact, anywhere. Plus, CareHQ GPs are available outside of normal practice hours.
With Southern Cross, your membership includes free of charge access to online GP consults 7am - 10pm (7 days a week) or online nurse consults 9am - 5pm (Sunday to Friday) with CareHQ, when booked through the MySouthernCross app.*
*Subject to change. T&Cs apply. Health coaching consults not included. Find out more here.
Not yet registered?
Register here in a few simple steps. Download the app for free from the Apple App store or Google Play store.
Already registered?
Already using the My Southern Cross app? You’re all set to start using CareHQ now.
New to Southern Cross?
Get a quote or get in touch with us to find out more.
Why you can trust CareHQ with your health
CareHQ has been made possible by Southern Cross Health Insurance and ProCare.
Together, our organisations are already trusted by over one million Kiwis. Southern Cross is here to help New Zealanders live their healthiest lives, and by giving them fast and easy access to a GP in a convenient, cost-effective way, we’re doing just that.
Three reasons to choose CareHQ
Care that fits your life – CareHQ is here to help with your medical needs – infections, anxiety, flu, stomach-ache, prescriptions, off-work certificates and so much more.
7 day service
Great care, great value
As a Southern Cross member, you get a big perk. As all appointments are via an online consultation, there’s no need to travel to a clinic. The beauty of CareHQ’s booking system is that you can choose to see the next available GP or nurse or book a consultation for a later date. Simply choose an appointment slot that works best for you.
Proudly home-grown
All of the doctors at CareHQ are experienced, New Zealand-registered GPs. In most circumstances, they can provide you with the medical care and advice you need – for infections, anxiety, flu, stomach-ache, prescriptions, off-work certificates and so much more. CareHQ nurses are available for consults for UTIs, STIs, or sick notes for up to seven days.
For Southern Cross members
- Members can access GP consultations (7 days a week, 7am – 10pm) or nurse consultations (9am - 5pm, Sunday to Friday) with CareHQ free of charge via the MySouthernCross app*.
- No busy waiting rooms or travel
- Choose to see the next available GP or you can book up to 6 days in advance.
- CareHQ is available from wherever you are nationwide.
CareHQ is for business too
- Saves your employees valuable time - no busy waiting rooms or travelling
- Employees who are Southern Cross members get free of charge GP or nurse consultations with CareHQ when booked through the MySouthernCross app as part of their membership (health coaching consultations and return-to-work assessments not included)*.
- Employees working remotely from a rural office or working from home? No problem - CareHQ brings the GP or nurse to your employees virtually!
- Return-to-work assessments following an injury can be assessed with ease with a CareHQ GP (Return to work assessments are not included with Southern Cross membership).
- Support your employees’ health and wellbeing with CareHQ. Talk to your Southern Cross Account Manager or Adviser today.
Here’s how CareHQ works:
Step 1:
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Keeping your details safe
When you access CareHQ via the My Southern Cross app, we’ll ask your permission to securely transfer your personal information, such as your name, gender and date of birth and contact details to CareHQ. This is for the sole purpose of the virtual health consultation. Once transferred to CareHQ, CareHQ’s Privacy Policy will apply to any data you enter within the CareHQ app. You may at any time request access to, or (if necessary) correction of, any personal information about you held by CareHQ by contacting [email protected].
Rest assured, no health information (including the details of any virtual consultation) will be shared between Southern Cross and CareHQ. We will only use this information to process your benefits and analyse consultation uptake.
Frequently asked questions
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I'm a Southern Cross member, do I need to enrol or register with CareHQ?
You'll still be enrolled with your usual practice, using CareHQ does not change this. There is no requirement for you to enrol with CareHQ as they're not an enrolling general practice.
CareHQ simply provides you with a convenient appointment when you need one, if you're unable to see your usual GP.
Or you can find out more about joining Southern Cross.
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Are Southern Cross members charged for a consultation?
Your Southern Cross membership includes access to unlimited GP consultations with CareHQ between 7am-7pm when booked through the MySouthernCross app. Subject to change, terms and conditions apply. Find out more here.
You will have to pay in full using a credit card or coupon code for any consultation you book that is not a GP consultation between the hours of 7am and 7pm.
If you are unable to complete the booking using the app, please contact us Please note that if you book a CareHQ appointment directly through the CareHQ website or app, it will not be refunded, and you will only be able to claim for it if you have GP cover on your policy.
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Are my consultation details shared with Southern Cross?
No. CareHQ needs to collect your personal details in the CareHQ app so they can identify you and send you consultation notifications. No health information about your consultation is shared with Southern Cross. Find more about CareHQ's Privacy Policy.
Personal details include your National Health Index (NHI) number, first name, last name, middle initial, gender, date of birth, email address and mobile phone number.
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Why do I have to use the My Southern Cross app to access CareHQ?Your Southern Cross membership includes access to unlimited online GP consults with CareHQ, 7am-7pm. Booking through the My Southern Cross app identifies you as a member.
Download My Southern Cross and start using CareHQ today
Access CareHQ through the My Southern Cross app for consultations (terms and conditions apply). Get the most from your membership, wherever you are.
