To speak to one of our friendly team about how we can best support your needs

Call us on 0800 800 181

Here to help Mon-Thur 8:00am - 5:00pm, Fri 9:00am - 4:30pm.

When calling, you'll need to have your policy number handy so we can identify you. You can find this on your Member card, on any communications we’ve sent you, or by logging in to My Southern Cross.


Or you can send us an online enquiry

Please send us some details and one of our team will get back to you within 3 working days.

The policyholder is ultimately responsible for their policy and for making changes to it. Please see section E of your policy document for more information.



What would you like to do?

Please select Please select Add a new caller Remove an existing caller Update an existing caller
 

Note: If the person being added as an authorised caller has enduring power of attorney, please use our enduring power of attorney enquiry form.



Authority type

There are two types of authorisation you can give a caller.

  1. Authority to access your Southern Cross information
  2. Authority to act, or make changes to your policy on your behalf

Please select Please select Authority to access information Authority to act

Authorising access to information

Provide details for the person you authorise to access your Southern Cross information. This person will now have access to the following:

  • Member details (ie, name)
  • Claims
  • Benefits
  • Billing details
  • Group scheme
  • Prior approval
  • Member contact details

New caller details



Authorising access to information

Provide details for the person you authorise to access your Southern Cross information. This person will now have access to the following:

  • Member details (ie, name)
  • Claims
  • Benefits
  • Billing details
  • Group scheme
  • Prior approval
  • Member contact details

New caller details



Authorisation to act / manage your policy

Provide details for the person you authorise to manage your policy on your behalf. This person will now have the ability to access and make changes to the following:

  • Member details (ie, name)
  • Claims
  • Benefits
  • Billing details
  • Group scheme
  • Prior approval
  • Member contact details

New caller details



Caller details

Please provide the details of the authorised caller you'd like to remove.



Caller details

Please provide the details of the authorised caller and what you'd like to update.


 

By continuing this form, I understand that:


  • the Nominated Person will not be able to access MySouthernCross on my behalf;
  • the Nominated Person will only have access to information relating to me and my insurance cover under the policy I am covered under;
  • Southern Cross will not be responsible for any actions taken by the Nominated Person;
  • this authority will be effective from the date on which Southern Cross receives this form;
  • I can cancel this authority at any time by contacting Southern Cross.

 

By continuing this form, I understand that:


  • the Nominated Person will not be able to access MySouthernCross on my behalf;
  • the Nominated Person will only have access to information relating to me and my insurance cover under the policy I am covered under;
  • Southern Cross will not be responsible for any actions taken by the Nominated Person;
  • this authority will be effective from the date on which Southern Cross receives this form;
  • I can cancel this authority at any time by contacting Southern Cross.

 

By continuing this form, I understand that:


  • Southern Cross will not be responsible for any actions taken as a result of instructions received by the Nominated Person;
  • this authority to act will be effective from the date on which Southern Cross receives this form;
  • I can cancel this authority at any time by contacting Southern Cross.


Enter your personal details

These details help us verify who you are so we can deal with your enquiry as quickly as possible.


Optional Optional Mr Mrs Miss Ms Mx None
 

By submitting this form, you acknowledge and agree that personal and health information provided to us (including any supporting documents) will be collected, stored, used and disclosed in accordance with the terms of our Member Privacy Statement.